American Express Careers

Project Coordinator

Kuala Lumpur, Malaysia
Consulting Operations

Job Description

Are you passionate about making an impact and driving change? In this GSN Project Lead role within Merchant Servicing you will be leading and executing key projects across the JAPA markets. You will be responsible for implementing change that drives improved merchant experience while also delivering efficiency improvements for the Merchant call center team.


Role & Responsibilities: 

  • Full accountability for driving projects end to end using rigorous project management methodology to achieve desired results
  • Ownership for all process, project documentation, cost /benefit tracking and project deliverables
  • Leverage global solutions into the JAPA region
  • Identify opportunities to improve operational efficiencies – seek, share & implement best practices
  • Produce structured, regular status updates for all initiatives tailored to various audience levels
  • Conduct in-depth analysis to support strategy development & decisions
  • Develop relationships with key stakeholders and business partners across geographies & time zones
  • Ensure alignment of expectations, create and maintain buy-in across project teams and sponsors throughout the project lifecycle
  • Ability to present to audiences up to Directors

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it. 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.


American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:


Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)


Join us and you’ll soon see why.




  • Proven end to end project management leadership experience required
  • Ability to identify, gather and analyze complex information
  • Strong organization skills and attention to detail to deliver against timeframes
  • Experience in conducting presentations face to face & remotely to audiences up to B40 level
  • Ability to quickly build effective, lasting working relationships
  • Self-starter able to work autonomously and deliver results
  • Proficiency in Microsoft applications such as MS Project, MS Visio, Excel & Power point required.
  • Merchant servicing knowledge is an advantage.
  • Six Sigma experience is an advantage

ReqID: 18013128
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 24, 2018, 3:52:19 AM