American Express Careers

TM Credit & Collect-T2-II

Gurgaon, India
Customer Care Risk Management

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Job Description

This is a band 28 requisition.

JOB DESCRIPTION
:

Key responsibilities include but is not limited to the following: 
  • Offering and managing hardship programs for Australia/New Zealand
  • Regulation driven action on accounts with guidelines defined.
  • Ensure Appropriate action on CM accounts through inbound/ outbound telephone contact.
  • Inventory management through manually working on cases/emails. 
  • Multi-dimensional work load with varied dynamics and action criteria as part of daily job. Shift 24X7 This role may be subject to additional background verification checks. 

Qualifications


QUALIFICATION:

  • Comfortable with the Annual Bonus model 
  • Graduate with 1-3 years of experience. 
  • Experience in multi-tasking in voice and non-voice preferable 
  • Multi-skilled across card platforms/products is preferable. 
  • Should display a penchant for Result Orientation & Personal Accountability. 
  • Excellent Interpersonal, Relationship Building & Communication Skills (Written & Verbal). 
  • Should possess sound Analytical, Decision Making and Problem Solving Skills. 
  • Strong Team Player with high level of integrity. 
  • Change Management Ability & self-motivating skills. 
  • Demonstrated ability to work effectively within a team environment as well as independently 
  • Language: English

ReqID: 18013204
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 29, 2018, 1:18:49 AM
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