American Express Careers

Fraud Content Expert

Bonifacio Global City, Philippines
Customer Care Operations


Job Description

American Express’s mission is to be world’s most respected service brand. Global Credit Administration protects American Express' assets by minimizing credit and fraud losses at best-in-class levels. We utilize outstanding techniques, ensuring compliance with all regulatory requirements, and provide superior service to improve customer and shareholder value. We will accomplish this by having the most talented teams who are supported by best-in-class capabilities and processes.

Key responsibilities include:
  • Ongoing analysis and commentary on key performance indicators in Manila Fraud Network, including RTF and Customer Experience drivers, and production metrics such as call volume, AHT, etc.  An important element of the role will be able to understand this data, and to be able create visually powerful presentations, and as such advance PowerPoint and Excel skills are essential.
  • To present data via format presentations and/or Power Point decks to various levels within the organization
  • Analysis of monthly data and goal setting / re-setting for the utility
  • Observe and identify trends in various business metrics and apprise the leadership of the same
  • Responsible to put a process around performance management and rewards and recognition
  • Partner with various stakeholders to enhance existing performance management process, metrics and platforms
  • Regularly update Global Credit Administration Manila leadership team with business trends and analysis
  • Work closely with operations and business analyst to build a strong reporting structure
  • Conduct internal audit on all areas of the business to ensure that we are aligned with various compliance regulations /polices

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Qualifications

  • Strong working knowledge of Microsoft Word, Excel, PowerPoint
  • Prior exposure to Management Information Systems is preferred
  • Must be able to work and deliver against deadlines
  • Methodical, logical, with a keen attention to detail
  • Passionate about integrity of processes
  • Credentials in analysis and presentation would be an added advantage
  • Good working interpersonal and negotiation skills and the ability to communicate at all levels
  • Proven ability to drive high productivity & sustained performance
  • Manage conflict and counsel performance
  • Strong team player with a high level of integrity
  • Result oriented and decision making skills
  • Ability to demonstrate flexibility and resilience in the face of changing business requirement
  • Strong analytical skills (Mathematics and Statistics background preferred).

ReqID: 18013298
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 29, 2018, 1:21:28 AM