American Express Careers

Engineering Director -Global Network Operations Center East

Gurgaon, India
Digital Commerce Technology

Apply Get Referred

Job Description

 
The Engineering Director, Network Operations Center East, reports to the VP of Network Engineering & Secure Access Management and is accountable for maintaining the highest level of availability for network services.  This role will partner and work closely with the Director of Network Operations West to provide world-class network services. This combined team will focus on investigating events, circumventing incidents and proactively managing Network availability.  Additionally, this position will lead Network ITSC execution and drive identification of further ITSC automation opportunities.
 
Job Responsibilities:
  • Provide ‘hands on’ technical support for incident circumvention as needed.
  • Manage the organization’s hygiene program which proactively identifies and remediates availability risks.
  • Provide oversight for capacity management processes.
  • Assess and provide feedback on architectural designs for operational acceptance.
  • Lead Network ITSC execution and drive automation opportunities
  • Drive a world-class customer service culture within the team and through personal example.
  • Work outside of business hours as needed during major incidents (24x7x365 on call).

Qualifications

 
  • 10+ years of experience in supporting large enterprise data center infrastructure.
  • 5+ years of demonstrated leadership experience managing a team of engineers.
  • Expert level knowledge in F5 LTM and GTM products.
  • Expert level knowledge in TCP/IP analysis.
  • Strong understanding of network security best practices.
  • Strong understanding of software-defined data center concepts.
  • Strong understanding of TCL and Python scripting languages.
  • Excellent communication skills.
  • Demonstrated ability to manage high pressure situations.

Education:

  • Bachelor’s degree in CIS or other related IT field preferred.

 

This role may be subject to additional background verification checks.


ReqID: 18013380
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 26, 2018, 12:16:52 AM
Apply Get Referred