American Express Careers

Centralized Merchant Team France

Madrid, Spain
Customer Care Operations

Job Description


  • Driving growth of the Top Segment of the core merchant base in the French market
  • Responsibility for several projects linked to smaller merchants ’satisfaction
  • Develop in-depth understanding of the marketplace
  • Differentiate American Express value, especially to core merchants
  • Develop and implement a strategy for core merchants, including ad hoc activities and processes
  • Contact core merchants which have significantly dropped in Discount Business Volume or have become inactives and identify/resolve the causes and ensure that the Merchant understands the Premium Value Proposition and the benefits that acceptance of the Card brings to their business
  • Contact merchants over the phone for suppression cases, disputes, fraud, discount negotiations and cancellation threats)
  • Active support and reinforcement of the premium value proposition (PVP) using appropriate marketing activities and campaigns


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:

  • Strong sales background with relationship building experience drive and strong networking skills
  • Solid analytical and strategic thinking abilities
  • Ability to operate in a matrix environment with strong influencing and relationship building skills – ability to relate to people at all levels throughout the organization
  • Ability to work as part of a team
  • High level of integrity, willingness to learn and adapt to changes
  • Ability to communicate in a clear, concise, articulate manner
  • Previous experience in a sales environment in contact centre
  • Results-driven, independent & self-motivated - used to working towards goals
  • Excellent level of negotiation and objection handling skills
  • Strong listening skills
  • Customer-focused approach
  • Professional and mature attitude
  • Proven ability to independently drive and consistently deliver excellent results in a very challenging competitive environment
  • French native speaker. Due to the nature of the role applicants must be native speakers or have in-depth knowledge of the country and culture, gained by having lived long periods of time in the country or by having had previous working sales experience in the country
  • Eligibility to work in Spain

Why American Express?  

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Proud to be recognized by Great Place to Work España - Ranked 2nd of overall Best Companies.

ReqID: 18013506
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 5, 2018, 7:58:31 AM