If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you. As a Back Office Analyst, you serve as the face and voice of the American Express brand. You have the opportunity to make a meaningful difference in the lives of merchants.
Our unique servicing philosophy, Relationship Care® puts your passion to serve – and your personality – at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.
As a Back Office Analyst, your goal will be to provide exceptional Relationship Care® on every interaction to drive brand loyalty. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.
You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.
What would you do every day as a Back Office Analyst?
•Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
•Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
•Grow and nurture customer relationships on every interaction that results in measurable Customer value.
•Document necessary account information and offer custom solutions that benefit the customer.
•Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.