American Express Careers

Japan Disputes Analyst - Voice Team

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description

We are seeking for passionate, energetic and confident English and Japanese speakers who are responsible for bringing our brand to life, creating lasting relationship and enhancing the experience of our customers for a living. Launch your career by joining the Japan Disputes Team within the Customer Fulfillment Network (CFN) KL. CFN is a part of Global Servicing Network (GSN) and responsible for providing world-class service experience for card members. It encompasses servicing through calls and backend processing supporting card member disputes, maintenance, commercial servicing and merchant servicing.

Key Responsibilities:
  • Pre-defined actions of certain types of claims chargeback’s under clear defined criteria and high volume resolving complex issues (card member and merchant claim, internal inquiry) on card holder or merchant challenge
  • Providing optimum services to card members and merchants and delivering flawless quality in accordance with policy and procedures
  • Reaching out to card members and merchants on resolutions and updates via email and voice calls

英語 及び 日本語の話せる 情熱的で元気な自信を持っている方を探しています。
是非Customer Fulfillment Network (CFN) KL のJapan Dispute Teamでキャリアを積んでいきましょう!
CFNは弊社のGlobal Servicing Network (GSN) という部署に所属しており、電話 及び Backend業務を通して


  • チャージバックの担当をし、カードメンバー・加盟店・インターナルからの様々な複雑な問い合わせに対応します
  • プレミアムなサービスをカードメンバー 及び 加盟店に提
  • カードメンバーに電話またはメールでの結果報告

  • なぜAMEXに興味を持つべきか:
  • 最高な職場-世界でも憧れの職場としてTop 10に入っており、金融機関会社の中では1位!
  • 楽しい職場!魅力的な文化と職場の雰囲気-ゲームルームやラウンジもあり、楽しくハッピーな環境 
  • 魅力的な給与 
  • キャリアアップのチャンス 
  • 成績に合った月々のボーナス!
  • 3ヶ月のトレーニング期間
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You will be rewarded with:
  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:

Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)

Join us and you’ll soon see why.


  • Fluency in speaking, reading and writing English and Japanese ; Native Japanese
  • Minimum of Bachelor’s degree
  • A customer centric, can do attitude for customer ; with Call Center experience
  • Able to deliver result in accordance with policy and procedure
  • Good PC skills
  • Pro-active team player
  • Flexible to work shifts hours as well as weekend & Malaysia public holiday when necessary
必須スキル :
  • 流暢な英語 及び 日本語 – 会話・読み書き
  • 4年制 大学卒業以上
  • お客様思い・おもてなしの精神を持っている方
  • きちんとポリシーやプロセスを守りながら、結果も出せる方
  • パソコンスキルお持ちの方
  • チームワークが抜群な方
  • シフトで働ける方(土日 及び 祝日も含む)

ReqID: 18013680
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 6, 2018, 8:30:12 PM