American Express Careers

Sr Mgr - Product Development

New York, New York; United States
Digital Commerce Marketing

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Job Description

The Global Consumer Lending Team is focused on developing innovative products, capabilities and partnerships for American Express to help transform experiences and grow our fair share of lend both on and off cards. We are highly motivated, collaborative and fun-loving with strong entrepreneurial spirit and bias for action.
Do you have proven product development skills, relentless customer focus and the ability to multi-task and thrive in a fast-paced environment? We are looking for a thought leader that is passionate about creating innovative product experiences for our customers. In this role, you will work in a start-up like environment where you will roll up your sleeves and work collaboratively with business owners, engineers, designers and other cross-functional partners to create impactful products.
Job Responsibilities:
  • Drive vision and development of new product features based on an intimate knowledge of customer, business and technology
  • Ideate and conceive features that generate high customer value and deliver against business goals
  • Integrate customer research, usability studies and market analysis into actionable product requirements
  • Conduct A/B tests and Test & Learns in partnership with marketing and digital platform teams to improve customer engagement
  • Write user stories, manage product backlog, prioritize features, while balancing the needs of customers and stakeholders
  • Shepard products through development, testing and launch, advocating to achieve the best outcomes
  • Collaborate with several internal and external partners like Risk, Legal & Compliance, Technology, UX, Customer Acquisition to define features and oversee execution to launch
  • Monitor product data and customer feedback post launch to refine features and iterate
  • Understand Global Consumer Lending’s strategic and competitive position to develop products that are recognized best in the industry
  • Establish an Agile product development culture in the team


  • Passion for digital products and technology
  • Commitment to customer focused design
  • Bachelor’s Degree plus 3-5 years’ experience in product development. Prior experience in lending, financial services or hi-tech domains preferred
  • Experience working with internal and external partners to ideate and define business features and user stories in Rally or a similar tool; prioritizing features based on business / customer value and feasibility, conducting product owner test validations
  • Data driven mindset. Basic SQL skills is a plus
  • Previous experience in an Agile or Scaled Agile Product Development environment is a plus
  • Ability to manage technical, regulatory as well as communication complexity in large multi-workstream initiatives
  • Healthy obsession for quality, attention to detail and a can-do attitude
  • Ability to navigate white space and think analytically to solve problems
  • Self-motivated with ability to manage multiple project priorities and drive flawless execution in a quickly changing, highly matrixed environment
  • Excellent communication skills with ability to engage and influence partners and senior leaders

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.  

ReqID: 18013849
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 12, 2018, 7:48:58 AM
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