American Express Careers

Team Member - Credit

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

JOB DESCRIPTION:

  • Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact.
  • Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.
  • Meet metrics on VOCM, quality, contact rate and collection. 
  • Shift Window 08:30 AM to 08:00 PM

This role may be subject to additional background verification checks.
Shift Timing: 0800-2000


Qualifications

QUALIFICATION:

  • Graduate with 1-3 years of experience
  • Excellent communication skills
  • Multi-skilled across card platforms/products is preferable.
  • Should display a penchant for Result Orientation & Personal Accountability. 
  • Excellent Interpersonal, Relationship Building, Presentation & Communication Skills (Written & Verbal).
  • Should possess sound Analytical, Decision Making and Problem Solving Skills.
  • Strong Team Player with high level of integrity.
  • Demonstrated ability to work effectively within a team environment as well as independently.

ReqID: 18013902
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 10, 2018, 10:00:05 PM
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