American Express Careers

Credit Specialist - OASR

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

JOB DESCRIPTION

  • This position is responsible to work with Outside Agencies Special review team and partner with worldwide, across time zones and exhibit flexibility to work in a dynamic environment. 
  • Handle consumer disputes by detailed investigation and contacting the Outside Agencies to update Card member information
  • Investigate and resolve Card member disputes within timelines 
  • Provide and update information to the Outside Agencies 
  • Provide support to internal departments i.e. Collections team, Dead Reserve, Bankruptcy, Risk Management, Compliance, etc.
  • This position is responsible to work with Global Collections proprietary teams and Outside Agencies worldwide, across time zones and exhibit flexibility to work in a dynamic environment. 
  • This role may require direct working relationship with teams and strategic partners across the US, LACC, EMEA, JAPA, and India.

Qualifications

QUALIFICATION

  • 0 - 3 years of work experience (Band 28)
  • Qualification: Graduate in any stream
  • Excellent communication skills - Role requires conferencing/collaborating with internal teams/outside vendors across time zones.
  • Proficient in MS Office tools – Excel , Power point 
  • Execution expertise with an eye for details
This role may be subject to additional background verification checks.
ReqID: 18014002
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 10, 2018, 12:57:28 PM
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