American Express Careers

Specialist II

Itasca, Illinois
Customer Care Operations

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Job Description

Accertify Inc. a wholly owned subsidiary of American Express is a leader in providing software, tools and strategies for preventing online fraud and mitigating enterprise-wide risks. Accertify is committed to providing e-commerce companies with comprehensive and cost-effective solutions to fraud.


Implementation Associates are responsible for helping deliver successful deployment of the various components of Accertify’s Interceptas fraud prevention platform.  These responsibilities include:

  • Configuration of complex software integration projects with the expectation of meeting and exceeding company-defined standards, with the expectation to migrate into increasing levels of project management, definition, and design
  • Utilize strong interpersonal and communication skills to develop strong relationships with customers to deliver exceptional service and ensure that expectations are exceeded
  • Act as a liaison between new Customers and Accertify internal departments including sales and technical development
  • Perform project management functions as needed including project plan creation, project tracking and reporting.  Holding and driving regular customer status meetings
  • Job requires potential travel to Customers’ site
  • Work closely with Accertify subject matter experts to evaluate and identify emerging technologies / fraud trends and adapt new approaches and features as needed
  • Define and perform testing of the final customer solution to ensure a high level of quality
  • Develop and deploy fraud transaction screening rules and methodologies


  • Bachelor’s Degree with a focus on software implementation and integration or software project management preferred 
  • Strong Communication and Interpersonal Relationship building skills
  • Strong Troubleshooting and problem solving skills
  • Ability to negotiate and offer alternatives to the client on setting up the appropriate integration and risk logic
  • Ability to communicate with client’s staff at Networking and Software Integration  level
  • Experience with creating reports for analytical purposes is a plus
  • Previous experience with XML is a plus
  • PMP Certification is a plus
  • Good understanding of HTTP / HTTPS / SFTP is a plus
  • Be able to read through and understand error log files (troubleshoot)
  • Online Credit Card processing, chargeback, and fraud analysis experience is a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18014030
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 14, 2018, 8:22:36 AM
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