American Express Careers

Implementation Specialist

Itasca, Illinois
Technology

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Job Description

Accertify Inc. a wholly owned subsidiary of American Express is a leader in providing software, tools and strategies for preventing online fraud and mitigating enterprise-wide risks. Accertify is committed to providing e-commerce companies with comprehensive and cost-effective solutions to fraud.


Implementation Specialists are responsible for the successful deployment of the various components of Accertify’s Interceptas fraud prevention platform.  These responsibilities include:

  • Definition, Design, Configuration and Project Management support of complex software integration projects with the expectation of meeting and exceeding company-defined standards
  • Develop strong relationships with Customers to deliver exceptional service and ensure that expectations are exceeded
  • As part of the implementation process, identify reusable/repeatable solution components and drive those back into the product and/or implementation process
  • Perform on-site Customer solution discoveries
  • Perform on-site Customer training and troubleshooting after software is implemented
  • Act as a liaison between new Customers and Accertify internal departments including sales and technical development
  • Develop approaches and procedures to diminish project risk
  • Job requires traveling to Customers’ site
  • Work closely with Accertify subject matter experts to evaluate and identify emerging technologies / fraud trends and adapt new approaches and features as needed
  • Define and perform testing of the final customer solution to ensure a high level of quality
  • Develop and deploy fraud transaction screening rules and methodologies

Qualifications

  • Bachelor’s Degree and 2+ years of software implementation and integration experience
  • Strong Discovery and Requirement Gathering capabilities
  • Strong knowledge of Issuer and Acquirer dispute management flow
  • Strong Accertify Interceptas platform knowledge
  • Strong Communication and Interpersonal Relationship building skills
  • Strong Software Integration background with Real Time messaging between systems
  • Strong Troubleshooting and problem solving skills
  • Ability to act as a consultant with our clients to help them analyze their transactions for potential fraud and to develop their processes around investigating fraud
  • Ability to negotiate and offer alternatives to the client on setting up the appropriate integration and risk logic
  • Ability to communicate with client’s staff at multiple levels including Networking, Software Integration, Project Management, and business level
  • Experience with creating reports for analytical purposes
  • Previous experience with XML is a plus
  • PMP Certification is a plus
  • Good understanding of HTTP / HTTPS / SFTP is a plus
  • Be able to read through and understand error log files (troubleshoot)
  • Online Credit Card processing, chargeback, and fraud analysis experience is a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


ReqID: 18014032
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 14, 2018, 8:19:41 AM
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