American Express Careers

Collection Specialist

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition

 

JOB OVERVIEW:

 

Key responsibilities include, but are not limited to the following:
  • Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact.
  • Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.
  • Meet metrics on VOCM, quality, contact rate and collection.
  • Shift 24X7 This role may be subject to additional background verification checks.
  • Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.

This role may be subject to additional background verification checks.

Qualifications

QUALIFICATION:

  • Graduate with 1-3 years of experience.
  • Ability to deliver result & display Personal Accountability
  • Excellent Communication Skills (Written & Verbal)
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment
  • Proficiency in MS Office - Excel, PowerPoint and Word preferred.
  • Strong Team Player with high level of integrity.
  • Change Management Ability & self-motivated.
  • Demonstrated ability to work effectively within a team environment as well as independently

ReqID: 18014042
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 3, 2018, 12:51:30 AM
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