American Express Careers

Account Protection Specialist

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.
  • Handle Fraud Disputes for India market in an extremely professional, responsive and competent manner
  • Analyze and decide on accepting or rejecting a fraud claim
  • Charge back the Business Partners in case of deviating from T & C
  • Reporting cases to Reserve Bank To India for More than 1 Lakh and Less than 1 Lakh, Transaction Analysis and other misc, reports for the Team Performance
  • Timely reconciliation of FPS Ledgers
  • Handle complaints from Card members and Business Partners on email
  • Identify gaps in processes and suggest for improvement plan where applicable
  • Ensure compliance with Banking rules, Regulations & Procedures
  • Task to Be Completed Timely and Accurately Ensuring Compliance with Internal and External Policies, Procedures and Local Laws.
  • Team Player with Excellent Communication Skills Are Essential.
  • Works with peers and leadership by communicating fraud trends and sharing ideas and information. 



  • Excellent written and verbal communication, Self-sufficient and self-motivated work ethic.
  • Strong organizational skills and ability to work as part of a team to achieve goals
  • Proven experience with negotiating/problem solving
  • Ability to work within a busy and demanding team environment
  • Strong interpersonal and networking skills
  • Commitment to the highest level of customer service.
  • Analytical and problem solving skills
  • Ability to manage own priorities
  • Ability to maintain composure under pressure in a demanding environment
  • The American Express competencies that are relevant for this role are:
  • Delivers to our customers and shareholders
  • Communicates effectively
  • Works well in teams and co-operates across departments
  • Builds and leverages relationships

ReqID: 18014050
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 12, 2018, 12:00:38 AM
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