American Express Careers

Director, Global Customer Engagement

New York, New York
Digital Commerce Marketing

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Job Description

American Express Global Commercial Services is the leading provider of payments for small, mid and large corporations globally. This is an exciting opportunity to be part of a growing and transformative division of the business. Within the Global Brand & Field Enablement team, the Global Experiential Marketing team is focused on designing and developing exceptional in-person experiences for our customers and prospects across the globe


This role will determine how the Commercial brand shows-up in the marketplace and bring the new brand to life through high-touch, personalized experiences for our customers.  We are looking for a Director to join this fast-paced, high-energy team with a customer-first mentality and a deep passion for designing superior experiences.  This person should be a true innovator and architect for in-person experience strategies, a dynamic and strong people leader, with a deep commitment to people and team development and the ability to juggle a large and fast-moving team.


Leading the Global Customer Engagement team, responsibilities include:

  • Develop a scalable global Customer Engagement model, launch US Customer Engagement programs internationally and promote collaboration
  • Ensure all US Customer Engagement initiatives ladder up to new experiential brand strategy
  • Execute flagship Customer Engagement experiences, including President’s Club, US Open Tennis, etc.
  • Identify and own metrics and KPIs for channel, and ensure consistent tracking across partner teams globally
  • Lead and energize high-performing team across multiple experiential programs


  • 7-10 years of experience developing and leading experiential strategy design and execution with deep agency management experience
  • Independent and seasoned people leader with demonstrated ability to drive results in a dynamic, fast-paced environment
  • Proven creative, strategic marketer who puts the customer at the center of everything  and a record of innovation
  • Inspirational people leader to bring the team and partners along on the transformation journey with a strong ability to tailor communications by audience
  • Proven ability to collaborate and build strong, successful relationships and partnerships (across all levels)
  • Ability to drive results on cross-functional teams through collaboration and influence
  • Experience developing and deploying global strategy
  • Data driven mindset
  • Strong project manager; comfort with managing multiple projects and switching gears easily
  • Willingness and hunger to travel
  • Sense of humor

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18014127
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 13, 2018, 5:31:19 PM
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