American Express Careers

Dutch Remote Account Manager - Future Requirements

London, United Kingdom
Client Management & Sales

Apply Get Referred

Job Description

Don’t just work for a market leading global company. Help grow one.

Global Corporate Payments (GCP) is a truly global service provider offering corporate payment and expense management solutions throughout the world to some of the largest and most well recognised corporate clients. The GCP team has specialist expertise in account management, client development, implementation, Management Information and management consultancy. Expense management is GCP’s core business. GCP invests heavily in its business and uses its expertise and innovation to maintain competitive leadership.


This is an office based GCG Manager Account Development role based in London or Brighton, focused on driving retention and growth within a defined portfolio of existing Dutch Global Client Group customers. This is achieved through the development of a close relationship with the customer base and focused challenger/consultative selling, ensuring new opportunity identification and subsequent maximum account penetration.


Principal Accountabilities: Working within the GCP Global Client Group, the objective of this role is to retain and grow the existing portfolio. This will be done through supporting the clients’ global and local objectives by utilising the full suite of GCP’s products, services and reporting.


Responsibilities include:


Retaining and expanding the existing relationship across a defined set of GCG Accounts to achieve annual scorecard goals.

  • Focus is on maintaining a high level of customer satisfaction.
  • Growth and retention.
  • Demonstration of strong “customer listening” and “challenger/consultative selling” skills to assist positioning and delivering the GCG value proposition.

In addition, the successful candidate will need to be able to position the full range of GCP products, drive Travel & Entertainment (T&E) and Non-T&E CV growth and services demonstrating clear and differentiated client value thereby ensuring that the relationship is entrenched. Day to day activities are, but not limited to, all aspects of corporate card program from new applications for expansion into existing accounts to understanding and pro-actively responding to the key drivers of attrition.


The successful candidate will interface with various levels and divisions of American Express and the client. Emphasis will be placed on ability to work across multiple levels within the client’s organization in order to build and maintain business. This role is to support our clients in the Netherlands with some EMEA responsibility; therefore establishing comprehensive Strategic Account Plans and aligning them with HQ strategy will be necessary.


The role requires previous account management or sales experience and the ability to work with colleagues and internal departments and business units across Europe. This position does not have direct reports.


Critical Challenges:

  • Achieving the charge volume growth and retention targets that contribute to the GCG organisation.
  • Management of account profitability
  • Overcoming customer objections and responding to customer raised issues.
  • Develop strong effective relationships with key business partners in a virtual environment.
  • Independent self-management while maintaining strong productivity.

Critical Competencies: Drive for results, customer focus, strong relationship management skills, develop winning strategies strong planning and organizational skills, self-starter and motivator of others, strong team player.


Contacts: This position will require interaction with existing customers at all levels including Finance/Procurement Director and General Managers, by telephone.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:


Specialised knowledge/experience of Global Corporate Payments is preferred. Candidates must be able to demonstrate the following:


Fluent in Dutch – speaking/listening and writing.

  • Highly organised.
  • Proven challenger/consultative selling skills.
  • Highly customer-focused and results-oriented.
  • Strong communication skills.
  • Strong “Will to Win”.
  • Strong Negotiation skills.
  • Effective pipeline management.
  • Strong time and productivity management.
  • Relationship management experience, with a strong track record in retaining and growing business with clients.
  • Highly self-motivated.


Why American Express?

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world including recognition amongst the World’s Best Multinational Workplaces by Great Place to Work and Glassdoor’s 2017 Best Places to Work. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

ReqID: 18014128
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 11, 2018, 8:10:58 AM
Apply Get Referred