American Express Careers

Consumer/Commercial Underwriting Coordinator

Phoenix, Arizona
Customer Care Operations

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Job Description

An Underwriting Coordinator is responsible for effectively managing proactive and reactive OPEN underwriting workflows to maximize profitability and mitigate risk. 

  • Responsible for analyzing customer accounts by leveraging American Express (Amex) program attributes, performance, credit bureau information and financial statement analysis
  • Act in a consultative manner with internal and external Amex customers
  • Manage an existing portfolio of OPEN customers with accountability for managing relationship, requesting updated financial information and at times making a credit decision based on risk policies
  • Responsible for communicating the line size set by the Underwriters and providing options as needed
  • Demonstrate high level of accuracy and thoroughness in implementing Underwriting decisions 
  • Ensure quality, regulatory requirements and compliance is embedded in all processes

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.*


  • Highly consultative, self-motivated individual with 1-3 years of credit analysis experience preferably in financial services or call center environment 
  • Proven track record working with small businesses and consumer accounts is desired 
  • Demonstrate excellent judgment in making sound credit decisions in order to mitigate risk A high level of analytical skill to assess and evaluate client’s program including determination of risk involved and recommendation of credit limitations 
  • Successful candidate must have extraordinary consultative customer service skills along time management skills 
  • Proficient in handling multiple demands Ability to move quickly and efficiently between varying account types and work streams 
  • A strong will-to-win and the ability to thrive in an incentive and goal oriented environment
  • ability to demonstrate passion for delivering superior customer experience with our highest spending customers while balancing both the customer and shareholder 
  • Resolve complex issues in an ambiguous environment 
  • Strong communication skills are necessary to be able to deliver adverse messages to customers and clients 
  • Ability to communicate effectively with senior level executives within a customer’s organization and cultivate great working relationship with new and current customers 
  • Candidate must demonstrate ability to work in a cohesive team environment 
  • Bachelor’s Degree is a plus 

Preferred Qualifications: 1-2 years’ experience utilizing Microsoft Office, Internet, and related computer skill Positions are in a call center environment that is production based


Hours are Monday – Friday 6:25am - 4:30pm

ReqID: 18014164
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 7, 2018, 1:17:56 PM
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