American Express Careers

Member Service Professional / Travel and Concierge, Centurion Lounge - Miami International Airport

Miami, Florida

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Job Description

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Miami International Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. They will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel and concierge or lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express


A successful candidate will possess the following qualifications: 

  • Minimum of 1 year recent experience serving premium type customers
  • Passion for serving customers with proactive solutions 
  • Exhibits the utmost professionalism and maintains a positive attitude in all interactions 
  • Exceptional communication skills, delighting the customer with every single interaction 
  • The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received 
  • Ability to remain cool under pressure and effectively multi-task while maintaining professional rapport with customers is essential 
  • Must be resourceful and capable of using the Internet effectively to research 
  • Have a can do attitude and curiosity 
  • Adapt to an ever changing environment and being resilient 
  • Ability to work flexible shifts including nights and weekends is essential. 

  Highly Preferred: 

  • Understanding of American Express Card Products & Benefits, Membership Rewards and Concierge or lifestyle servicing / offerings 
  • Car and hotel travel services computer reservations experience 
  • GDS experience or exposure in (native) SABRE preferred
  • Previous customer facing experience within a travel agency, lounge a plus


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18014168
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 14, 2018, 3:51:07 PM
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