American Express Careers

Operation Support

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

JOB DESCRIPTION:

  • Ensure KYC documents are refreshed for both Consumer and Corporate cards in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team. 
  • Assisting the Product team for Card Conversions and Upgrades 
  • Document Scanning and Filing to ensure that they are audit ready. 
  • Relevant System Updates 
  • Assisting the taxation team for the Pan Remediation Activity 
  • Inbound Voice Servicing to assist CMs with KYC queries 
  • Outbound calls to follow up and refresh KYC 
  • Co Ordination for Record Retention and Retrieval 
  • Work With Different Linkages For Effective Execution Of Team Objectives. 
  • Assist TL In Implementing Key Initiatives To Achieve The Objectives Of The Unit. 
  • Suggest Process Improvements / Changes To Achieve Department Objectives. 
  • Complete All Transactions Agreed With The Customer And Adhere To All Timelines And Deadlines Set. 
  • Handling customer escalations and providing relevant resolutions 
  • Assisting various stakeholders / AEBC teams such as Compliance , GCP , ECU for adhoc activities
  • Collate, Generate And Report MIS To The Team Leader. 
  • Email Servicing for KYC and the TPA process 
  • Assisting TL with compliance reviews and reports 
  • PFP Will Be Applicable. 

This role may be subject to additional background verification checks.  


Qualifications

QUALIFICATION:   

  • Graduate with minimum 2-3 years experience 
  • Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
  • Able to prioritize and work well under pressure, with particular attention to detail. 
  • Strong problem solving skills 
  • Compliant with Company Policies and Procedures 
  • Proficient with Microsoft Excel and Word 
  • Good Presentation skills 
  • Excellent customer service skills are a must, including superior written and verbal communications skills. 
  • Shift Timing: 8.30am – 5pm

ReqID: 18014196
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 13, 2018, 2:27:53 AM
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