American Express Careers

Product Manager - Salesforce

Sydney, Australia
Digital Commerce Technology

Job Description

The Commercial Salesforce team is part of the new Enterprise Platform COE team.  Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. 


We are on a journey to create a best-in-class Product Organization. Our Product people not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you’re interested in a career creating breakthrough products and making an impact on our sales teams, account development organization and customers, look no further!


Key Responsibilities

Interacting with users and stakeholders to identify needs, opportunities,      gaps, and solve real problems for JAPA (Japan, Asia Pacific, Australia)

Support end user experience and satisfaction 

Work with customers, key partners, and partners to define a product    vision, strategy and feature priority that is aligned with the high-level product roadmap

Keep abreast of and apply new trends and market standard methodologies

Communicate and build consensus across disciplines in crafting the product roadmap

Assist leadership to define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets

Support development of appropriate tracking and reporting

Develop relationship with Field Enablement, and other partner teams to assist with support related activities locally;

Support training sessions and testing activities with partner teams;

Support Case Management Escalation and proactively monitor dashboard to identify themes and common issues

Be the voice of the customer for Business Change Requests from Servicing Prioritization to Delivery

Be accountable for UAT 

Own/support ongoing Configuration changes from Initiation to Delivery (Servicing);

Own discovery & requirements gathering for JAPA initiated changes

Drives the product functional and UX design processes based on an intimate knowledge of the customer and technology;

Prioritizes and maintains the sprint backlog for the region, balancing the requirements of customers and stakeholders.

Defining and executing the deployment plan, working to ensure that field enablement and sales teams have what they need to be successful.

Enabling analytics-driven decision making to evolve products, understand active usage and measure product objectives and key results related to JAPA region.



As the successful candidate you will have:

Salesforce Certified Administrator Credentials at a minimum. Salesforce Certified Advanced Administrator preferred. Project Management certification is a plus;
3+ years’ experience in Product Management with proven track record in defining winning product constructs and delivering a product vision and strategy
Experience with rapid and iterative software development methodologies
Proven track record supporting or leading large, complex features or products with multiple partners
A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset;
Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
High degree of organisation, initiative and personal accountability;
Advanced analytical and project management skills with demonstrated ability to prioritize, track, and deliver results. Prior experience in developing, managing or enhancing a CRM or other business technology platforms preferred.
Strategic thinker with strong customer focus.
Assertive and collaborative, with the ability to drive innovation and change while increasing adoption;
Demonstrated ability to meet strict deadlines, excel in a complex fast paced, team-oriented environment with rapidly evolving business demands; 
True team player who is able to work with virtual and global teams;
Excellent leadership and global project management skills;
Excellent facilitation and presentation skills.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ReqID: 18014259
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 8, 2018, 6:57:25 AM