American Express Careers

Fraud Prevention Manager

Madrid, Spain
Operations Risk Management

Job Description

Job summary:
The Fraud Prevention Manager will oversee the day to day operations of the fraud prevention department.  This team are responsible for managing the fraud screening for merchants globally and across multiple industries. It is an exciting role which gives a unique insight to global online fraud patterns and the strategies which can be successfully applied to this increasingly complex challenge.
This role will help guide the company’s overall fraud prevention strategy. The Manager will report directly to the Director of Client Services in EMEA.
Essential Duties and Responsibilities:
  • Ensure daily supervision and 18 x 7 support to fraud prevention agents (night and day shifts – weekdays/weekends).
  • Team management:
    • Consistently develop and grow the team.
    • Conduct ongoing training to fraud agent team, evolving for latest trends and clients.
    • Manage fraud teams’ schedules and workloads.
    • Conduct new hire interview and ensure a clear training plan is in place for new hires.
  • Client management:
    • Assist clients with fraud training when necessary.
    • Assist Implementation in the set up of new Managed Services Clients.
    • Fully manage the new client Go Lives and ensure their success from the beginning.
    • Establish relevant reporting to provide to clients on a monthly basis.
    • Monitor and update client’s fraud models on a quarterly basis.
  • Internal projects and reporting:
    • Assist in projects related to improvement of infrastructure, features, capabilities, and processes for mitigation and reduction fraud
    • Gather and analyze risk data to produce monthly reports to clearly communicate overall fraud risk and losses to Senior Management
    • Report to Director on client performance
    • Report to Director on analyst and department performance
    • Ensure the team is working the account effectively and efficiently


Experience and Qualifications:
  • Bachelor’s Degree.
  • Strong understanding of the principles of financial risk management in a card not present environment, including knowledge of the techniques used to mitigate and manage fraud, methods for determining acceptable performance levels, and understanding of the different types of e-commerce fraud.
  • Knowledge of credit card processing rules and regulations.
  • 5+ years experience in e-commerce, preferably with some fraud prevention or risk experience.
  • 3+ years of leading/supervising a team or proven experience of managing teams of 10-20 people.
  • Excellent written and oral communication skills.
  • Must know or learn advanced Excel.
  • Knowledge of Interceptas an advantage.
  • Required languages: Spanish and English.
  • European languages an advantage, especially French.
Why American Express?  Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.
Proud to be recognized by Great Place to Work España - Ranked 2nd of overall Best Companies
This role may be subject to additional background verification checks.

ReqID: 18014291
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 19, 2018, 2:10:47 AM