American Express Careers

Group Product Manager - Digital Workplace

Phoenix, Arizona; New York, New York
Digital Commerce Technology

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Job Description

It takes exceptional people to create exceptional products. 

We’ve built one of the most respected service brands in the world by creating products that set the standard for ease, convenience, security and innovation. Our product managers are at the center of it all, collaborating with business leaders, partners and engineering teams to shape the products of the future. If that fits your career vision, look no further. 

The product of great thinking. 

As a key link in the product development process no two days here will be the same, but there are some things you can count on doing: 
  • Work with customers, key stakeholders, and partners to define a product vision, strategy and roadmap 
  • Understand and apply new trends and competitive standard methodologies into product roadmap and requirements 
  • Support development of appropriate tracking and reporting to determine product performance 
  • Work closely with the design and technology teams to develop, test and deliver defined capabilities 
  • Translate product roadmap into well-defined product requirements/epics/user stories and acceptance criteria 

Joining the American Express Digital Workplace team as a Group Product Manager in the Collaboration Tools space: 

  • You will be part of a cool & fun team to reimagine and build world-class collaboration experiences in our Digital Workplace 
  • You will get to empower the workforce with exceptional technology by managing a number of products 
  • You constantly collaborate with business leaders and other product owners to shape the manage a portfolio of products in the collaboration space
  • You build a set of Product Visions, drive the Product Roadmap, prioritize the Engineering team’s sprint backlog, participate actively in all phases of the iteration process, and are responsible for product decisions, release planning and leading designers and engineers to deliver user experiences, operational processes and supporting technology assets


Are you ready to be at the center of it all? 

● Undergrad or masters degree in Business or a related field
● 7+ years of experience in Product Management 
● Proven track record in defining winning product constructs and delivering a product vision, strategy and roadmap 
● Portfolio of work that showcases mature practice of product management and innovative problem solving including but not limited to experience mapping, service blueprints, etc
● Experience with rapid and iterative software development methodologies (SAFe) 
● Bachelor’s Degree in equivalent required; advanced degree preferred ● Industry experience in the Digital Workplace (End User Computing) Collaboration space including but not limited to: Team Collaboration tools, Enterprise Social, Enterprise Search, Digital Assistant, Business Intelligence 

At the core of Product Management 

Every member of our team demonstrates the following technical, functional, leadership and business strengths, including: 

● Agile Practices (Scrum & SAFe) 
● Design Thinking
● Experience in creating experience maps, empathy maps, service blueprints
● User centered design / experience driven design
● New Technologies in the collaboration space 
● Business Analysis 
● Adaptive Communication 
● Strategy Formulation 
● Business Case Development 
● Data Visualization

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18014341
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 9, 2018, 5:30:27 PM
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