American Express Careers

CFN Customer Care Professional - French & German

Buenos Aires, Argentina
Customer Care Operations


Job Description

If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you. As a Back Office Analyst, you serve as the face and voice of the American Express brand. You have the opportunity to make a meaningful difference in the lives of merchants.

Our unique servicing philosophy, Relationship Care® puts your passion to serve – and your personality – at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.
As a Back Office Analyst, your goal will be to provide exceptional Relationship Care® on every interaction to drive brand loyalty. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.
You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.
 
What would you do every day as a Back Office Analyst?
 
•Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
•Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
•Grow and nurture customer relationships on every interaction that results in measurable Customer value.
•Document necessary account information and offer custom solutions that benefit the customer.
•Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.

If you're looking for a challenge that allows you to develop your career, we invite you to join our team and be part of a brand with global presence and global opportunities. Find out more about the company, our values ​​and how to work with us on our website. American Express Argentina, is waiting for you!





Qualifications

Qualifications Required:

• Fluency in writing and speaking  in English and  French/German is required. 
• This position operates in a Monday - Friday environment and we require availability ranging from 8am-8pm, sometimes holidays or weekends also.
• Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication. 
• Experience owning or working in a small business a plus. 
• High school diploma or equivalent required.
• Bachelor’s degree preferred - Education benefits available.
• Passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
• Demonstrated consultative experience, ability to influence, resourceful.
• Exceptional listening and relationship building skills.
• Demonstrated resiliency in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
• Creative problem-solving, eager to find customized solutions.



ReqID: 18014637
Schedule (Full-Time/Part-Time): Part-time
Date Posted: Sep 18, 2018, 2:49:32 PM