American Express Careers

GRPA Analyst – Target Testing

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.




GRPA Analyst – Target testing
At American Express we provide a series of excellence, our customers are our most valuable asset and our teams are the key to achieving this great goal. For over 160 years we continue to grow, proactively responding to the needs and expectations of our customers. We seek creative and innovative people who are willing to join us in the challenges of the business and are committed to providing superior service.  
The GRPA Target Testing team is responsible for performing testing and driving controls across GSN processes. The candidate will support the team to execute monitoring across all GSN functional areas for regulatory and procedure adherence utilizing MIS reporting, analytics and enhanced capabilities. This role will focus on testing for Value Generation sales practices.
Key Responsibilities:
  • Identify high risk behaviors/activities, regulatory and procedural errors through account/call review
  • Perform analysis and recommend/highlight process enhancements to operations
  • Partner with PMA/BST teams for alignment on Value Generation Sales practices and behaviors
  • Partner with MIS and Compliance teams to develop and execute new automated and targeted testing
  • Identify opportunities to drive the effectiveness and efficiency of the GRPA Target testing team



  • Strong knowledge of CEN Value Generation policies and Inbound enrollment requirements
  • Prior experience in Targeted/automated based testing is preferred  
  • Ability to identify opportunities, collaborate with peers to develop solutions and drive these gaps to closure
  • Ability to work effectively and cooperatively with cross functional and global teams within GSN and across AXP
  • Must have good communication skills, strong analytical and problem solving skills
  • Organized with high attention to detail
  • Strong relationship building and influencing skills
  • Motivated, results oriented with commitment to deadlines
  • Positive attitude and flexibility to perform in updating environment
  • Proficient in PowerPoint, Word, Excel, MIS/VBA background is a plus
  • The Incumbent should have a minimum performance rating of G3/L3 in the last annual performance review. The Incumbent should not be on any form of performance review at the time of applying for the job.
  • Should be a Graduate with minimum 12 months in the current role
  • Working hours : 12.00 PM - 9.00 PM (Rotational shift)
Language: English

ReqID: 18014733
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 1, 2018, 2:54:40 AM
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