American Express Careers

SME AD / Customer Engagement Professional (G2)

To, Japan
Customer Care Operations

Job Description

This position is responsible for engaging SBS customer with extraordinary customer care to increase card spending.

The main purposes of this position are:

・Outbound call to SBS customers to increase card spending with delivering value added services.

・Deliver best-in-class superior customer experience, leveraging Relationship Care.

・Top Client Customer treatment After LTE and AD Mega experience, and evaluating his/her skill set and knowledge to handle Top Client Management Segment in SBS.

・OJT: Support Team Leader to make smooth on-board for new comer.

Offer of employment with American Express is conditioned upon the successful 
completion of a background verification check, subject to applicable laws and regulations.


Strong customer service and hospitality mindset with highly developed interpersonal skills and attitude to exceed customers’ expectations

・Team worker to achieve the target
・Ability to drive results and solve problems with Growth Mind Set
・Deep knowledge about the card benefits/services, especially SBS
・Effective verbal/written communication skill in Japanese
・Sales experience in the past preferable

・Familiar to PC and basic OS skills such as Word, Excel and Power point

・Flexibility in work hours/schedules to meet the market requirements
・Strict adherence to work schedule

ReqID: 18014740
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 23, 2018, 2:20:34 AM