American Express Careers

ITSM Data Quality and Intelligence Analyst (Infrastructure Operations)

Phoenix, Arizona
Digital Commerce Technology

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Job Description

Shape the way we work


SD Analysts within the ITSM organization are responsible for providing world class service to our Technologies organization. They ensure data quality, data governance, and data completeness are captured in the ITSM applications and adhered to. SD Analysts also have the opportunity to have a broad influence as they work with various stakeholders to find simpler and more effective ways to work. They have the opportunity to tune processes and gather and define new requirements, innovate, and ensure the needs of our customers are met by removing roadblocks, solving problems, and driving the ITSM strategy forward


Bring ITSM Processes to Life
There are multiple opportunities to make a difference and enable technologies. 
  • Become a data driven organization
  • Contributing to innovation that drives team efficiencies
  • Standardizing and streamlining ITSM processes
  • Finding creative and logical ways to improve and retain data governance and quality across ITSM
We are looking for a skilled SD Analyst that will be part of a team responsible for Data Governance and Data Intelligence across ITSM. This position will have the opportunity to delve into new analytical concepts including machine learning and advanced analytics.


  • Expert in Blazent, including Floodlight and Bullseye
  • Excellent Communication skills
  • Ability to work independently as well as collaborate as part of a team
  • Comfortable working with various levels of leadership
  • Proven ability to drive results
  • Ability to think strategically
  • Experience with ServiceNow, iQuate, and Python a plus
Members of our team must be able to demonstrate the following core competencies: 
  • Ability to understand business requirements and translate them into technical requirements
  • Ability to simplify and automate technical and business processes
  • Using logic and creativity to solve problems
  • Understanding how data drives business decisions
  • Business Analysis
  • Analytical Thinking

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18014771
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 20, 2018, 4:19:40 PM
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