American Express Careers

Managed Services Fraud Specialist- Itasca

Itasca, Illinois; United States

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Job Description

The Managed Services Account Specialist is responsible for establishing deep, mutually beneficial and long lasting relationships with Managed Services Clients. By developing an in-depth understanding of the customer’s organization and industry and applying knowledge of the Interceptas Platform, Merchant Services business, Account Specialists serve as consultants and Client advocates to provide strategic solutions to enable Client success.

  • Establish and build strong relationships through consistent interaction with Clients regarding their business model, industry, marketplace and the challenges they face
  • Provide proactive consultation to improve Client satisfaction
  • Enable fast resolution of Client concerns
  • Act as level one support for the client
  • Gather and analyze risk data to produce monthly reports to clearly communicate overall fraud risk and losses to Senior Management
  • Establish relevant reporting to provide to clients on a monthly basis
  • Monitor and update client’s fraud models on a regular basis
  • Assist clients with fraud and Interceptas training; including on-site client training
  • Assist with the new client Go Lives and ensure their success from the beginning
  • Work with Accertify Technical Implementation Specialist and consult with Managed Services clients on the most effective deployment of our Interceptas platform
  • Consult with Accertify Managed Services clients to design and deploy comprehensive fraud prevention strategies and policies and Identify fraud control improvements
  • Develop and deploy fraud transaction screening rules and methodologies


  • Bachelor’s Degree
  • 3+ years Fraud Risk Consulting
  • Strong understanding of the Interceptas platform and the ability to develop new use cases (2+ years Interceptas experience)
  • Strong consultative skills with a demonstrated ability to establish, maintain, and deepen partnerships with customers
  • Must have problem solving skills and the ability to adapt quickly to the latest fraud trends 
  • Exceptional organizational, presentation, and communication skills both verbal and written 
  • Must be highly customer focused, a self-starter and a results-driven individual
  • Proven ability to effectively communicate with internal departments and stakeholders to deliver highly detailed and technical information
  • Excellent analytical abilities
  • Must be collaborative and solutions oriented
  • Ability to travel 30%
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18014777
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 8, 2018, 12:55:04 PM
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