American Express Careers

Senior Managed Services Fraud Specialist- Itasca

Itasca, Illinois; United States
Digital Commerce Technology

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Job Description

The Senior Account Specialist is responsible for establishing deep, mutually beneficial, and long lasting relationships with Accertify’s Clients.

 

Senior Account Specialists at Accertify are devoted to developing an in-depth understanding of the Client’s business model and industry.  By developing a deep understanding of their Clients business the Senior Account Specialist is able to apply their knowledge of payment processing, fraud mitigation, and the Interceptas Platform to provide strategic solutions that enable Client success.

  • Establish and build strong relationships through consistent interaction with Clients regarding their business model, industry, marketplace and the fraud challenges they face 
  • Elevate, deepen, and broaden relationships within each Client and maintain a thorough and up to date understanding of their business and goals 
  • Provide proactive consultation to improve Client satisfaction 
  • Develop and execute strategic account plans to enable Clients to achieve their business goals
  • Deliver meaningful and actionable Client performance reviews 
  • Enable fast resolutions of Client concerns 
  • Serve as the Clients advocate internally
  • Act as level one support for the client
  • Gather and analyze risk data to produce monthly reports to clearly communicate overall fraud risk and losses to Senior Management
  • Assist Implementation in the setup of new Managed Services Clients
  • Fully manage the new client Go Lives and ensure their success from the beginning
  • Monitor and update client’s fraud models on a regular basis
  • Assist clients with fraud and Interceptas training; including on-site Client training
  • Partner with Accertify Implementation team and consult with new Managed Services clients on fraud risk strategies during the deployment of our Interceptas platform.
  • Consult with current Accertify clients to design and deploy comprehensive fraud prevention strategies, rules and policies and Identify fraud control improvements.
  • Analyze and identify emerging fraud trends/ technologies and adapt new approaches and features as needed
  • Manage a team of 3-5 Specialists

Qualifications


  • Bachelor’s Degree
  • 5+ years Fraud Risk Consulting or relevant Payment Industry experience
  • 3+ years Interceptas system experience
  • 3+ years of leadership experience  
  • Passion for delivering a second-to-none Client experience
  • Self-starter with the ability to operate independently and produce results in a fast-paced, rapidly growing environment
  • Strong consultative skills with a demonstrated ability to establish, maintain, and deepen relationships with customers 
  • Exceptional organization, presentation, project management, and communication skills (both verbal and written) 
  • Strong negotiation, influencing, and collaboration skills are required
  • Must have the ability to build a value proposition through effective probing and understanding of the customer’s business model in addition to strong presentation/negotiation skills and the ability to build rapport and credibility
  • Must have problem solving skills and the ability to adapt quickly to the latest fraud trends  
  • Proven success of influencing and collaborating with C-level decision makers
  • In-depth understanding of payment processing environments, including chargeback rules and regulations, authorization, settlement, interchange, pricing/billing, and fraud mitigation strategies both domestically and globally
  • Ability to travel 30% 
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18014778
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 8, 2018, 12:55:37 PM
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