American Express Careers

Platinum Customer Care Professional-Disputes, Sunrise, FL

Sunrise, Florida
Customer Care Operations

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Job Description

If you are passionate about serving customers, results driven and interested in
working for a world-class global brand, then the American Express Dispute Gate Platinum Customer Care Professional position may be an ideal fit for you. As a Dispute Gate Platinum Customer Care Professional, you serve as the face and
voice of the American Express brand. You have the opportunity to make a meaningful difference in the lives of customers. Our unique servicing philosophy, Relationship Care® puts your passion to serve – and your personality – at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.
 
American Express Dispute Gate Platinum Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer billing inquiries. Customer Care Professionals strive to make it easy to do business
with us, solving customer issues, while celebrating their value to us. As a Dispute Gate Platinum Customer Care Professional you will receive enhanced
training to build your expertise in managing customer disputes. The Platinum
Disputes Gate Team (DGT) allows American Express to centralize the disputes
process in a way that benefits our customers and enables us to more effectively
leverage our quality of service.
 
What would you do every day as a Platinum Customer Care  Professional in Disputes: 
Commit to becoming an expert in the end-to-end billing inquiry process, which includes:
  • Accurately setting up dispute inquiries
  • Providing updates on existing dispute cases to card members 
  • Providing alternative direction for card member seeking to dispute a charge, when necessary
  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
  • Grow and nurture customer relationships on every interaction that results in measurable customer value
  • Document necessary account information and offer custom solutions that benefit the customer
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Qualifications

Requirements:
  • Minimum of 3-5 years of customer service experience with a passion for building customer loyalty through exceptional listening, problem solving, relationship building, and strong written and verbal communication
  • Analytic skills and close attention to details to ensure Dispute cases are set up accurately
  • Ability to effectively set-up and handle dispute cases
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment
  • Proven ability to handle multiple priorities, work in a fast paced environment and make decisions quickly
  • Passion and experience in the delivery of premium customer service
  • Effective mediator and creative/dynamic thinker
  • Experience owning or working in a small business a plus
  • Proficient in Microsoft applications such as Word and Excel
  • Demonstrated consultative experience, ability to influence, resourcefulness
  • Bachelor’s Degree in Business or other related field preferred
  • Compliance with Merchant Rules in ROADS preferred
This position operates in a 24/7 environment, the ability to work a non-traditional schedule is required.

This position is based in Sunrise, Florida.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

ReqID: 18014779
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 5, 2018, 9:37:00 AM
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