American Express Careers

Manager / Senior Manager - Product Development

New York, New York
Digital Commerce Marketing

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Job Description

Description
The Global Marketing Operations (GMO) team was formed in 2016 to support business units across the enterprise and sits within Enterprise Digital & Analytics (EDA). This role will primarily support the Global Consumer Services Group (GCSG) and Global Commercial Services (GCS) and are responsible for growing the American Express consumer and commercial business in more than 150 countries around the world which issues proprietary products in 20 countries, and partners with leading banks to issue American Express-branded products in more than 140 countries.
 
You will be part of the Product team dedicated to driving value by developing reliable, flexible and scalable solutions and managing Products that improve speed to market, support growth, enable operational efficiencies, while providing a best-in-class customer experience that enables Marketing across the enterprise.  You will partner with a cross-functional team and will be responsible for developing and delivering a strategic roadmap to drive GMO’s Go-To-Market marketing execution strategy.  This strategy will create standardized execution workflows for both the US and International Card businesses with the goal of driving efficiency and supporting growth by streamlining the systems and processes for marketing and supporting teams.  Your Product, Marketingforce, is the point of arrival enterprise campaign management platform used by Marketing, Compliance and Operations teams to create, govern, execute and manage marketing campaign.  The application is built on the Salesforce platform which enables Marketing to manage their campaigns and is integrated with downstream platforms that target, arbitrate, distribute, qualify, fulfill and provide servicing details on those campaigns in order to drive value to our Card Members through various channels.
 
This is an exciting and unique opportunity for someone to become part of a team that will leading the transformation of how marketing at American Express is executed.  An ideal candidate will be interested in product management, marketing operations, technology and is a quick-learner, curious problem solver and adept to work in a fast-paced environment.
 
Job Responsibilities:
  • Deliver a best in class marketing platform for our internal partners in marketing, operations, compliance and reporting & analytical teams and tie this into our Salesforce experience – strong focus on mapping to existing processes and reporting to identify opportunities to streamline end-to-end campaign execution processes and supporting functions.
  • Understand and document current and future solutions for process improvement to support marketing and compliance objectives.
  • Serve as a Product Owner to translate complex business needs into deliverable features/user stories on behalf of stakeholders and identify ways to deliver Minimum Viable Product in alignment with Product Roadmap/epics.
  • Lead Agile scrum team(s) to innovate and deliver robust solutions on behalf of various stakeholders including: Product Management, Marketing, Operations, Compliance and Reporting & Analytics.
  • Coordinate between multiple Scrum teams and Product Owners working on a common product backlog.
  • Partner with User Acceptance Testing team to plan and execute testing as well as Post Implementation Validations to ensure successful releases of your projects.
  • Create comprehensive architectural designs in partnership with technology and delivery teams to solve for current business needs as well as future efforts while ensuring scalability and alignment with strategic vision.

Qualifications

  • Experience building Salesforce applications preferred.  Certifications (ADM 201, ADM 301, ADM 401) and experience with Service Cloud and Lightning UI a plus.
  • 3+ years of experience in business architecture/analysis, capability design, reengineering, IT consulting or other relevant experience (Experience in B2C marketing is desirable).
  • 2+ years of experience with rapid and iterative software development methodologies (Scaled Agile certification preferred).
  • Proven track record in defining winning products and delivering a product vision and roadmap.  Passionate about Product!
  • Strong product management/development background and the ability to prioritize accordingly and communicate to stakeholders in timely manner.
  • Self-started with entrepreneurial mindset and ability to achieve stretch goals in an innovative and fast-paced environment.
  • Strong problem solving abilities and attention to detail - ability to engineer solutions and crystallize technical requirements from business needs.
  • Have the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams and solutions back to non-technical audiences.
  • Strong user experience principles to deliver features that are intuitive and simple for end users.
  • Proven ability to influence others without direct authority within a matrix organization with strong track record of developing effective relationships.
  • Ability to work independently and within a team; good communication skills with a "can do" attitude toward creative problem solving.
  • Excellent verbal and written communication skills.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

 


ReqID: 18014867
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 1, 2018, 2:41:50 PM
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