American Express Careers

Customer Care Professional

Moscow, Russian Federation
Customer Care Operations

Job Description

This is a full time position to act as a member of AEB LLC Operations.

This position has a responsibility to provide :

  • A full range of client servicing over telephone and e-mail correspondence
  • Conducting accurate and timely due diligence reviews of documents to ensure that all Regulator, Compliance and AML requirements and standards are adhered to.
  • Filling out KYC questionnaires for legal entities and their representatives (authorized parties)
  • Coordinating with Bank Team to collect and organize KYC information for new and existing accounts, reviewing supporting documentation to ensure accuracy
  • Checking KYC data integrity before opening new accounts (as part of the on-boarding procedure)
  • Conducting annual KYC due diligence review

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:

  • Previous experience in banking organizations
  • Good communication skills in English and in Russian (both oral and written)
  • Strong customer focus
  • Ability to work under pressure with accuracy and meet the deadlines
  • Strong Excel and MS Office skills
  • Knowledge of 499-P, 115-FL is a plus

ReqID: 18014892
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 27, 2018, 9:19:43 AM