American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

Apply Get Referred

Job Description

 This is a Band 28 requisition.

 

JOB OVERVIEW:

  • To handle Centurion Customer , Plat Charge calls
  • To handle escalations and display ownership and accountability on calls ,emails and RM queries
  • To have indepth process and system knowledge  
  • Quick decisioning ability
  • Provide superior customer experience on calls to American Express Card Members.
  • Provide alternatives and apply superior Service
  • Call handling skills to ensure best possible solutions and FCR to card members.
  • Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines.
  • Ability to take quick decisions and respond to Customer inquiries
  • 2-3 years of prior experience in inbound calling process.
  • Customer service background.
  • Able to work in 24/7 environment     

Qualifications

 


QUALIFICATION:

  • Graduate.
  • Strong Interpersonal, Communication and Listening Skills.
  • Must possess Excellent Verbal Communication.
  • Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service in all Situations.
  • Demonstrated Dependability/Self Motivating Skills.
  • Change Management Ability.
  • Demonstrated Ability to Work effectively within a Team Environment as well as independently.
  • Proven Analytical and Problem Solving with a strong attention to Detail   Change Management Ability.
  • Demonstrated Ability to Work effectively within a Team Environment as well as independently.
  • Proven Analytical and Problem Solving with a strong attention to Detail      

ReqID: 18014980
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 26, 2018, 8:15:48 AM
Apply Get Referred