American Express Careers

Release Train Engineer

New York, New York; Phoenix, Arizona; Sunrise, Florida
Digital Commerce Technology

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Job Description

American Express Consumer Lending is transforming the lending landscape and enabling double digit growth for the company. This position is an exciting opportunity to be part of that journey through product delivery and Integration.  You will be part of amazing team of leaders with deep business and technical knowledge with an ability to influence outcomes and collaborate with a multitude of partners across Marketing, Legal, Compliance, multiple Product Owners, Architecture community, and Engineering. 


Join our team if you have the talent and desire to deliver innovative lending products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media.

This role drives processes and execution oversight for managing across multiple Agile Release Trains supporting the Consumer Lending products. Resolves or escalates impediments, manages risk, and promotes relentless improvement throughout the organization. Responsible for facilitating program/ release level events such as Program Increment planning, Inspect and Adapt and the Scrum of Scrums.

Program Enablement
  • Drive program/release  level processes for an Agile Release Train demonstrating stellar servant  leadership,  coupled with domain knowledge and technical savvy
  • Facilitate Program Increment planning meetings with leadership, business stakeholders, product management and delivery teams on the Agile Release Train(s). 
  • Support program level meetings in partnership with product management and system architect(s) to aid in the preparation, readiness and prioritization of features for future PI planning sessions. 
  • Ensure strategic alignment for the train across organizations and teams
  • Partner with Business Owners, Product Managers and Product Owners to help assure strategy, vision and road map alignment and execution
  • Ensure value is achieved by the train on behalf of end users via the program predictability measure 
  • Assist with economic decision making by supporting Program Epic and Feature estimations by program team and roll up to program/ release  level visibility (overarching team roles)
  • Collaborate with other RTEs to coordinate cross-train dependencies
Coaching and Relentless Improvement
  • Live the Agile and SAFe Values & Principles
  • Be uncomfortably transparent in all you do
  • Be coachable yourself: be open to feedback and committed to continuous personal improvement
  • Demonstrate being a lifelong learner
  • Challenge the status quo gracefully
  • Provide visibility into gaps, issues, risks, and opportunities across Agile teams
  • Escalate impediments, manages risks, dependencies and resourcing needs
  • Aggregate and drive team Program Increment objectives into Program/ Release objectives to ensure successful delivery
  • Mentor and coach to Agile Release Train on Agile/Lean/SAFe Principles 
  • Drive program/ release level continuous improvements
  • Participate in enterprise program management improvement and standardization activities
  • Encourage collaboration and quality practices between system architects & Agile teams
  • Provide effective oversight to ensure the timely identification and prioritization of technical infrastructure to support implementation of priority features and enablers e.g.  Architectural Runway
  • Promote compliance with  solution delivery lifecycle standards across the Agile Release Train 
  • You will ensure data integrity for the Agile Release Train within the Agile Management tools
  • You will use your technical acumen to provide design alternatives, ask probing questions, and support teams in technical issue resolution
  • You will track and communicate team velocity and other KPIs in relation to the plan and published progress reports
  • You will create clear communications, escalate and facilitate resolution of risks, issues, and changes tied to the product development initiatives
  • You will facilitate discussion and look beyond the obvious for continuous improvement opportunities and leverage knowledge to influence continuous enhancements.


  • Strong facilitation and communication skills; ability to navigate dialogue with a variety of partners
  • Demonstrates proficiency in Agile/Lean/SAFe Principles and Frameworks quality and testing best practices
  • Ability to drive value delivery
  • Possess a high degree of technical savvy, with a keen ability to learn about new technology quickly and easily
  • Bachelor’s Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferred 
  • 3 years of Scrum Master experience
  • 7+ years relevant Program/Project Management experience 
  • Experience with design and coding across one or more platforms and languages is a +
  • Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions
  • SPC or SA certification required; RTE certification a plus
  • PMI ACP Certifications a plus Strong leadership skills with managing multiple stakeholders
  • Demonstrated experience with product development
  • Demonstrated experience in developing business process flows and/or technical stack diagrams.
  • Strong communication skills both verbal and written; ability to craft a story and develop executive level communication
Why American Express

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18015039
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 2, 2018, 2:20:22 PM
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