American Express Careers

Manager/Senior Manager, Analytics - Segmentation and Treatment Strategy

New York, New York
Digital Commerce Marketing

Apply Get Referred

Job Description

US Small Merchants is making American Express “Welcomed Everywhere and Used Every Day”. The business focuses on high growth and relationships in the U.S. Small Merchants segment. Through innovative programs like OptBlue and growing relationships with payment facilitators like Square, US Small Merchants is transforming how American Express is accepted and welcomed.
The Manager/Senior Manager, Analytics - Segmentation and Treatment Strategy will lead the development of small merchant segmentation and targeting strategy to drive merchant activation and spend growth. Among other responsibilities, this work allows us to develop targeting strategies for which Small Merchants receive a welcome call (more than 200k per year) and which merchants receive an in-person visit (more than 400K per year).
The Manager/Senior Manager will report to the Director of Analytics and work closely with Enterprise Digital and Analytics team in India. The Manager/Senior Manager will work with Marketing to drive treatment and targeting strategy across multiple channels ranging from high touch outbound to inbound. The Manager/Senior Manager will also play a critical role in building a roadmap for merchant activation leading up to merchant parity coverage efforts and beyond.
Key Responsibilities
  • Track end to end merchant lifecycle from acquisition through loyalty to drive activation, reactivation and spend growth.
  • Drive world-class analytics to inform our marketing and client management strategy.
  • Lead modeling efforts across marketing channels to drive activation and grow spend.
  • Establish and maintain close relationships with key partners to understand business strategies, develop goals/objectives, and address challenges and opportunities.
  • Develop foundational insights on merchant profiles to inform strategies – e.g. “At Risk”, “Decliners”, “Waiting to Activate” etc.
  • Play a critical role in building a roadmap for merchant activation leading up to merchant parity coverage efforts and beyond.
  • Lead the conception and development of data tools / treatments that will drive merchant value and enable greater merchant engagement across channels.


  • Strong analytical skills with a consultative and commercial mindset.
  • Ability to deliver actionable insights which are focused on driving business goals.
  • Excellent communication skills with experience in writing presentations and ability to communicate effectively across all management levels.
  • Self-starter with ability to drive results; high energy and proactive with ability to work well under pressure.
  • Highly organized and detail oriented with a strong ability to multi-task.
  • 5+ years relevant experience.
  • Familiarity with SQL/SAS and Python/R is required.
  • Background in consulting or analytics a plus.
  • Masters in Business Administration, Finance or Statistics-related fields a plus.
  • Knowledge of merchant business and data environment a plus.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

ReqID: 18015055
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 9, 2018, 4:39:39 PM
Apply Get Referred