American Express Careers

Credit Specialist

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.


  • This position is responsible for reviewing accounts to determine if the CM has set up an account with an intention to defraud American Express. 
  • This is accomplished by reviewing account and Card member information such as; charge activity, payments, Credit Bureau information, Dunn & Bradstreet information, Lexis Nexis and TruVue information, Service Establishment information, and WCC history notes and then making an analysis as to the risk to American Express. 
  • Report analysis results 
  • Identify potential process improvement initiatives 



  • Strong interpersonal, communication and listening skills. 
  • Comfortable with 24/7 shifts. 
  • Demonstrated ability to effectively work high-risk accounts that are referred via Fraud Risk case set-ups. 
  • Ability to evaluate CM’s financial data to make a business decision as to the risk level involved post data inputs from Dunn and Bradstreet, Credit Bureau, Lexis Nexis and Truvue. 
  • Ability to evaluate American Express Consumer, Small Business, and Corporate account data to make a business decision as to the risk level of the account pertaining to charge detail, Service Establishment information, and payment detail. 
  • Proven analytical and problem solving skills with a strong attention to detail. 
  • Demonstrated dependability/self motivating skills. 
  • Excellent verbal and written communication skills. 
  • Change Management Ability. 
  • Demonstrated ability to work effectively within a team environment as well as independently.

ReqID: 18015235
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 5, 2018, 9:43:52 AM
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