American Express Careers

Customer Care Professional - US GNA

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

JOB DESCRIPTION:

  • Timely And Error Free Processing Of Card Applications.
  • Provide excellent service to US card applicants/Card Members
  • Processing Of Applications by Ensuring Complete Analysis of Available Data on Profile, 
  • adhering to outlined Procedures
  • Ability to connect with customer’s and willingness to go beyond the call of duty
  • Ability to Demonstrate exceptional customer service etiquettes
  • Understand the bank environment and confidentiality of customer data
  • Assist Audit, Internal And Compliance Functions at times Of Audits To Ensure All Control Issues
  • Are Identified And Addressed.
  • Acts as a brand ambassador for the company
  • Ability to analyze and suggest improvement on existing processes, procedures.
  • Ability to work with minimal support
  • Candidate should be customer centric.
  • Support All Other Day-To-Day New A/C Processes And All New Initiatives
  • Shift Timings – 24*7 

Qualifications


QUALIFICATION:

  • Graduate With Minimum 1Year Of Experience In relevant field 
  • Excellent Communication skills 
  • Good Analytical Skills with Eye for Details.
  • Good Interpersonal Skills.
  • Basic Computer skills mandatory 

ReqID: 18015315
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 3, 2018, 12:29:49 AM
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