American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

JOB DESCRIPTION:

  • This position is responsible for processing new applications for Corporate Clients. Performing appropriate checks against incoming Corporate Card Applications ensuring that AXP meets its regulatory requirements 
  • Verify the applicant’s ID 
  • Perform KYC checks 
  • Perform experience checks
  • Set Up of Accounts using relevant systems (MYSU, SWAP, CAPS, NASP etc) 
  • Perform credit checks 
  • Apply global limits 
  • SDN/OFAC checks 
  • Equifax score removal 
  • Liaising with internal Business Partners and External Clients (via phone or e-mail) with relation to any erroneous applications received and proactively drive behavior changes with the partners to improve the application content 
  • Review missing information 
  • Perform duplicate review 
  • High Value Client (HVC) processing 
  • Through Relationship Care manage the end to end journey of a card member application 
  • Supporting other corporate teams with any queries and/or escalations related to card member applications 
  • Maintaining daily work volumes and logging activity in appropriate formats in order to support productivity and timeliness measures
  • This role may be subject to additional background verification checks. 

Qualifications

QUALIFICATION:

  • Strong time and productivity management 
  • Highly customer-focused and result oriented 
  • Eye for detail and analytical skills 
  • Excellent interpersonal and communication skills 
  • High initiative and energy level 
  • multi tasking capabilities is a pre requisite 
  • Excellent business writing, communication and organisation skills 
  • Good problem solving ability 
  • Collaborative and influencing skills 
  • Quick learning curve -Proficiency in Microsoft Office-Word, Excel, Power Point
  • Shift Timings - between 6:30 AM - 4:00PM (shift timings may change as per business needs)

ReqID: 18015319
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 8, 2018, 4:11:06 AM
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