American Express Careers

Program Manager

Hong Kong, Hong Kong
Digital Commerce Technology

Job Description

Not just what you can expect, what you can count on.
Responsible for planning, directing and coordinating large strategic programs from initiation through to implementation. Leads cross-functional project and program teams and works with internal customers to determine and interpret project/program objectives into solutions. Responsible for managing project/program costs, resources, risk and issues to ensure that objectives are realized. Provide regular program status updates.
  • Develops the program strategy and the various enterprise-wide high-level project plans and ensures that scope and approach are fully understood by all stakeholders
  • Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on objectives
  • Identifies and tracks key milestones and recommend adjustments to cross-functional team plans
  • Ensures accurate reflection of project/program budgets, forecasts and actuals within project and program management tools
  • Monitors and communicates the progress of the project or program delivery and ensures timely and effective communication of the status in terms of cost, forecast, schedule and assessment of risks/issues
  • Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan
  • Pro-actively anticipates program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery
  • Ensures effective usage of change control procedures and processes to maintain control on scope, schedule and cost
  • Contributes to continual process improvement or re-engineering activities
  • Communicates with key stakeholders with regard to program strategy direction and changes
Why American Express?

There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


Are you up for the challenge?

  • Maximum of 10 years of total experience in IT industry with at least 5+ years of experience in project management specifically financial acumen in terms of representing project financials within PPM tools
  • Experience in leading multiple projects through the software development lifecycle (SDLC) and agile development methodology
  • 5+ years of experience using the SDLC Project Management Tool is a plus
  • Strong communication and collaborative skills, with the ability to work effectively with technology and business team members
  • Certification preferred: PMI or equivalent Project Management certification (e.g. Certified Associate in Project Management, Certified Project Management Practitioner, International Project Management Association)
  • Bachelor’s Degree in related field required; advanced degree preferred
  • Extensive business/industry work experience, with proven experience in a leadership role and project management role
  • English is must and additional language skills in Chinese – Cantonese, Mandarin, Japan will be a plus.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express has been awarded and recognised “Aon Hewitt Best Employer for Women 2017” and “Best Employer Hong Kong” seven consecutive times. Join us and you’ll soon see why.

ReqID: 18015525
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 29, 2018, 11:08:17 PM