American Express Careers

Rep-Merchant Services

D.F., Mexico
Customer Care Operations


Job Description

If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you.
As a Customer Care Professional, you serve as the face and voice of the American Express brand. 
You have the opportunity to make a meaningful difference in the lives of merchants.  
Our unique servicing philosophy, Relationship Care® puts your passion to serve – and your personality – at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.
In Merchant Services, our goal is to be the indispensable payments partner of our merchant customers by delivering premium value that exceeds merchant needs. As a Customer Care Professional in Merchant Services, your goal will be to provide exceptional Relationship Care® on every interaction to drive brand loyalty and increase the revenue of our small merchants.
American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries.
Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.
As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions 
to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.


Why American Express?
There’s a difference between having a job and making a difference.
 
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
 
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
 
Because we believe that the best way to back our customers is to back our people.
 
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.




Qualifications

Here are the skills and experiences we are looking for. Do these describe you?
• With a passion for building customer loyalty through exceptional listening, relationship building, and consultative retention probing
• Excellent Bilingual verbal and written communication
• Demonstrated consultative experience, ability to influence
• Exceptional listening and relationship building skills
• Demonstrated resiliency in a fast paced metric driven environment
• Proficient multitasking and navigation in a Windows environment
• Creative problem-solving, eager to find customized solutions
• Experience owning or working in a small business, as a plus
• Unfinished or finished Bachelor's Degree

This role may be subject to additional background verification checks.

ReqID: 18015599
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 5, 2018, 12:23:40 PM