American Express Careers

Disputes Analyst

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

JOB DESCRIPTION:

  • Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
  • Deliver to the Employees, Customer and Shareholder metrics as per goals. 
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times. 
  • Adherence to quality and compliance guidelines. 
  • Support any new initiatives in the directorate. 
  • Balance customer interests with the interests of American Express. 
  • Communicates effectively, oral and written to identify and document necessary information.

This role may be subject to additional background verification checks. 

Qualifications

QUALIFICATION:

  • Graduate 
  • Good communication skills both written and oral . 
  • Analytical mind & attention to detail. 
  • High level of Customer sensitivity, commitment & service orientation. 
  • Amex product knowledge desirable . \\
  • High result orientation. 
  • Ability to take independent decision & meet stringent deadlines

ReqID: 18015630
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 8, 2018, 3:52:55 AM
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