American Express Careers

Virtual Program Administrator

Toronto, Canada
Customer Care Risk Management

Job Description

American Express’ mission is to be world’s most respected service brand. Your role is to provide extraordinary customer service to our valued Card Members in a manner that delights, builds loyalty and adds value through the use of Relationship Care, and is a true reflection of our “Customer First” approach
The Virtual Program Administrator role is responsible for providing dedicated customer related support and issue resolution to Commercial Card Clients.  To provide an excellent customer service experience using a unique servicing philosophy, Relationship Care® that focuses on delivering positive outputs, and which puts communities and customers at the heart of what we do. 
The Virtual PA is accountable for accurate completion of Commercial card program related projects and tasks on the program which may include, but are not limited to expansions, card conversions, card maintenance, merchant inquiries/knowledge, payment inquiries, program configuration and reporting.


Key Skills & Values:
The successful candidate will demonstrate the following skills, knowledge and experience required;
  • A Growth Mindset, Will to Succeed
  • Minimum of five years proven customer service experience
  • Positive attitude demonstrating Blue Box Values
  • A Customer Ambassador mind-set demonstrating enthusiasm and commitment to providing excellent service
  • Effective communicator verbal and written
  • Motivated to deliver high performance and continually develop and improve
  • Outstanding team player who adopts well to change and is successful working in a role that is heavily influenced by relationships
  • Analytical/ creative problem solving skills: able to interpret data from multiple sources (internal reporting, customer feedback, etc) and translate into trend information and generate process improvement ideas
  • Strong time management with the ability to prioritize effectively and adapt to manage multiple tasks with stringent timelines
  • Ability to consult, analyze and assess client needs by carrying out systematic and rational analysis to identify the root cause(s) of problems. Makes informed judgments. Anticipates and prevents recurring problems.
  • Proficient PC skills and extensive experience with MS Office products
  • An asset: Working knowledge of Commercial Card & Purchasing Card products, benefits and services including Corporate Services policies and procedures

ReqID: 18015664
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 5, 2018, 3:53:42 PM