American Express Careers

Market HR Manager

Sunrise, Florida
Human Resources

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Job Description

The Manager of Market HR will perform the core Market HR responsibilities across the Sunrise campus to drive business outcomes for American Express.

 

General Responsibilities:

  • Support the development and delivery of the Market Human Resources strategy (Market Colleague Plan) across 4 areas of focus – Colleague Engagement and Advocacy, Talent Planning, Development and One American Express HR.  Coordinating with HR Business Partner’s, Centers of Expertise and other Market HR colleagues, to ensure alignment and synergies in deployment.
  • Effectively deploys business orientated tools and solutions to drive engagement and business results with a focus on leveraging data and identifying common themes across multiple lines of business.

 Talent Planning:

  • Plays a key role in supporting talent planning process in the market, partnering with Center of Expertise, including leading local talent reviews which ensure effective succession planning and bench strength, development opportunities and retention of high potential colleagues
  • Supports career management and planning across the colleague base looking at specific segments of talent

One American Express HR:

  • Models and leads the “One Amex” approach within the businesses and ensures a strong brand for American Express in the market partnering with Centers of Expertise and leaders.
  • Manage change projects within the market including restructuring, acquisition, real estate and other large scale changes or talent movement. 
  • Collaborate with HR Business Partner’s and Centers of Expertise to deliver a great colleague value proposition and experience for all colleagues in the market.

Colleague Engagement and Advocacy:

  • Designs and drives execution of the Engagement strategy for the market including Sunrise Diversity and Inclusion strategy and outcomes
  • Act as advisor to Colleague Networks  
  • Leads analysis of Colleague Pulse and development of market action plans and implementation
  • Maintains a focus on colleague advocacy in all matters and partners across HR to ensure a consistent colleague experience

Employee Development:

  • Partners with the L&D COE to ensure appropriate development programs are deployed for the colleague base – targeted as appropriate – and outcomes measured to ensure fit for purpose
  • Collaborate with the business to identify LOB specific learning and development needs and cross market trends

Qualifications

Qualifications: 

  • 5+ years of HR Generalist experience or equivalent experience with broad knowledge of HR processes and practice areas
  • Minimum of a Bachelors degree is required or equivalent experience
  • Strong preference for Masters level degree in the areas of Business Management/Administration, Organizational Effectiveness or Organizational Psychology
  • Excellent relationship and interpersonal skills, including the ability to influence colleagues, challenge the status quo, and confront difficult issues
  • Demonstrated project management skills: ability to manage multiple, complex projects, events, and tasks, and prioritize accordingly
  • Excellent communication skills; able to cascade complex messages in simple form
  • Ability to think conceptually and strategically, and flex between a big picture view and detailed execution
  • Self starter and proactive nature
  • Strong PowerPoint, Word and Excel skills to enable communications and analysis

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


ReqID: 18015758
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 11, 2018, 8:18:44 AM
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