American Express Careers

CCP Merchant Services Japa India

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

JOB DESCRIPTION:

  • Customer Focused with Strong Ability to Resolve Customer Issues
  • Provide Superior Customer Experience on Calls to India Merchants
  • Focus on First Contact Resolution Enhance Shareholder Value By Up Selling (Cross Selling) Products To Customers On Incoming Calls (Incentive Based Program) 
  • This role may be subject to additional background verification checks. 


Qualifications


QUALIFICATION:

  • Graduate with 6 Months to 4 years of relevant work experience 
  • Passion for serving customers with proactive solutions that grow relationships
  • Flexibility on both day and afternoon schedules 
  • Strong verbal & Written communication skills (English & Hindi) including active listening 
  • Strong Interpersonal & Coordination Skills 
  • Excellent PC and navigation skills required 
  • Rotational Shift: 10am to 9:00pm (Mon to Sat)

ReqID: 18015811
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 9, 2018, 5:25:59 AM
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