American Express Careers

Team Member - Asg

Gurgaon, India
Customer Care Operations

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Job Description

This is a band 28 requisition.


  • The fraud analyst position within GFPS is designed to review incoming fraud claims from Card members through Calls or Emails. 
  • Upon review, a decision is made to either accept the claim from the Card member or reject it for payment of the balance owed and eventually making a contact with the merchant through phones/ correspondence. 
  • Either decision results in necessary maintenance to the account to send appropriate correspondence and make financial adjustments to either parties and notate the account



  • Deliver best in Business Metrics such as RTF, Resolution Rate, Health Of Compliance (Hoc) Results, Quality Performance, etc
  • Should be familiar with 1FV
  • Ensure that Internal Policies, procedures, and Compliance Regulations are being followed
  • Identify Improvement Opportunities, Develop and Drive appropriate actions plans
  • Ability to analyze and interpret data in a systematic meaningful manner
  • Proven analytical and problem solving skills with a strong attention to detail
  • Strong interpersonal, communication and listening skills
  • Ability to evaluate card members financial and account data to make sound business decision
  • Demonstrated dependability/self-motivating skills
  • Change Management Ability
  • Multi-Tasking - ability to work on several screens/systems at a quick pace.

ReqID: 18015849
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 10, 2018, 1:44:57 AM
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