American Express Careers

Manager/Senior Manager – Product Enablement and Program Management

New York, New York
Digital Commerce Marketing

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Job Description

The Amex Digital Labs team is responsible for catalyzing digital innovation at Amex by originating, incubating and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Our growing suite of products includes: digital membership engagement in Amex and partner channels, mobile wallets, wearables, internet of things and tokenization initiatives with merchants.
The Digital Payments & Partnerships team is responsible for driving product and program strategy, operations, and partnerships to promote digital spend and membership. This Manager / Senior Manager role will focus on product enablement and operations across various digital payment and membership products, and initiatives.
Lead the end to end go-to-market strategy and operations for new and existing digital products including:
  • End-to-end management for the launch of new products, features/functionality & experiences
  • Negotiates and influences cross-functional teams to ensure appropriate business alignment and resourcing levels are engaged and maintained throughout the execution of the plan
  • Serve as PMO across relevant Product, Business Development, Operational Excellence, Risk, Marketing and Servicing teams to guide program through appropriate reviews & approvals
  • Liaise with international markets to secure necessary approvals and share best practices to launch new products and features in new markets.
  • Contributes to product ideation through merchant, customer and internal stakeholder feedback and to solve unique digital product obstacles
  • Pro-actively anticipates product /project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery
  • Contributes to continual process improvement or re-engineering activities to increase agility and speed to market
  • Communicates with key stakeholders with regard to product strategy direction and changes
  • Monitor ongoing performance of products live in market


  • Exceptional interpersonal, communication, negotiation and influencing skills with the ability to work with stakeholders across different functions and with colleagues at all levels
  • Exceptional skill in driving results against aggressive timelines, managing multiple priorities and executing flawlessly
  • Ability to think strategically and creatively to develop winning digital payment product and digital membership platform solutions
  • Exceptional program management skills to lead end-to-end partnership delivery across key verticals – engineering & technology, marketing, customer service, legal, information security, etc.
  • A self-starter with an ability to excel in a dynamic, ever-changing or ambiguous environments as required
  • Ability to work with partners and across internal stakeholders to effectively manage and develop relationships
  • Strong understanding of consumer behavior and digital trends across categories. Desire to work on dynamic, innovative and evolving initiatives in the digital, mobile and alternatives payments space
  • Experience and passion for digital products, knowledge of digital payments and experience working with technical ad product development teams is a plus
  • Bachelor's Degree required, MBA a plus
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

ReqID: 18015871
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 12, 2018, 3:27:30 PM
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