American Express Careers

Analyst - Operations

Toronto, Canada
Human Resources

Job Description

This is an exciting opportunity to be a key contributing member of the Global Total Rewards & Medical (GTRM) Organization within Human Resources. This role will report to the Director, Global Total Rewards & Medical Operations and have a broad range of responsibilities encompassing Health & Welfare, Retirement and Leave of Absence Operations.  It includes day-to-day business priorities as well as projects. This is a fast paced, high pressure environment and flawless execution is expected. The incumbent must be able to work independently, manage confidential information while demonstrating a professional demeanor.  Flexibility and adaptability are critical attributes as business priorities can quickly change. 

The GTRM Operations Analyst will be responsible for the following activities:  
  • Partnership with the Global Total Rewards and Medical Strategy teams on the successful implementation of new vendors, programs and processes. 
  • Provide day-to-day ownership and administration of all aspects of business as usual GTRM Operations processes (Canada Maternity Top-Up Process, Mass Error Template for HRIS Issues, Bright Horizons Taxable Benefit, Vendor Eligibility Files, Performance Incentive Award Plan Eligibility, Annual Performance & Compensation Process, User Acceptance Testing, etc.)
  • Management of assigned GTRM Operations mailboxes utilizing the platform to include reporting and analytics
  • Process and track vendor invoices and payments to include monitoring of budgets. 
This position will be responsible for evaluating and implementing process improvements for an effective and efficient operation of the global total rewards and medical operations function. 
  • Accountable for reporting and data analytics requests, conducting deep analysis to uncover trends, recommend solutions and process improvements. 
  • Building positive relationships and establish a consistent, timely, responsive, and thorough communication loop across GTRM, HR and business partners. 
  • Demonstrate effective communications and change management processes as required 
  • Challenge the status quo and find innovative solutions to new or existing programs and processes, leveraging technology to streamline and drive efficiencies
  • Consult and collaborate with HR business partners and business leaders 
  • Deliver superior, consistent project management for GTRM, HR and the business 
  • Effectively and efficiently manage business expectations and raise appropriate issues to leadership  
  • Research and resolution of employee and vendor related escalations
  • Develop and/or maintain standard operating procedures (SOPs) and associated inventory for all critical processes across GTRM Operations
  • Ownership of internal and external benefits administration audits and closure of management action plans (MAPs), including third party vendors
  • Coordination and execution of Health & Welfare Process Risk Self-Assessments (PRSAs) including completion of associated risk assessment questionnaires (RAQs)
  • Technology and other governance reviews (COACH, TLM, Physical Site Reviews, etc.) for assigned GTRM vendors
  • Operate as the Third Party Relationship Manager (TRM) for assigned Health & Welfare Vendors to ensure compliance with all aspects of American Express Management Policy (AEMP) 10 – Third Party Management Policy
  • Demonstrate the highest levels of integrity and adherence to internal control and compliance requirements
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • BA or BS degree, with 4-6 years of direct experience with Human Resources processes and disciplines and/or familiarity with American Express business groups
  • Operations, Health and Welfare, Retirement, Leave of Absence and Vendor Management experience preferred
  • Self-starter attitude with ability to learn quickly and work independently in an ambiguous environment
  • Excellent organization skills with strong attention to detail
  • Ability to be flexible in a collaborative team environment
  • Strong time management with the ability to prioritize and consistently meet deadlines
  • Excellent oral and written communication skills to include experience making presentations to all levels of management  
  • Proven decision making, analytical and problem solving capabilities with strong follow up skills and attention to detail
  • Demonstrated project management, organization and planning skills applied in a fast paced, multi-tasking environment
  • Ability to deal with issues and subject matter in ways that sometimes requires considerable sensitivity, discretion and judgment
  • Extensive knowledge and experience working with Microsoft Office products (e.g., Excel, PowerPoint, Word, etc.)
Embraces a diversity of ideas, approaches, and points of view
Resolves conflict in a direct manner, maintaining an empathetic approach
Possesses a personally engaging style encompassing strong communication and good listening skills
Detail orientated with high levels of accuracy and productivity
Flexible approach and ability to ‘think outside the box’
Ability to effectively manage multiple competing priorities
Self-starter with high degree of personal accountability
Ability to work independently and collaborate with cross functional internal and external partners
Ability to solve complex problems

ReqID: 18015889
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 10, 2018, 1:42:11 PM