American Express Careers

Business Analyst -Enterprise Digital Analytics

Gurgaon, India
Operations Risk Management

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Job Description

American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.

At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize your potential.

Digital New Cardmember acquisition & servicing account for some of the largest investments in the Global Consumer Services Group (GCSG). The Enterprise Digital & Analytics (EDA) team within GCSG is a dynamic environment of digital product and analytics professionals that drive significant value for American Express through innovative solutions.
The role will provide a fantastic opportunity to deliver on the next generation of acqusition platform capabilities in the international markets. The analyst/AM will will be responsible for analytics enabling/prioritizing seamless move over of New Account decisioning from the GNA to GO2 while informing on improvements needed on the Dynamic Application platform (DXP) resulting in improved acqusition efficiency. S/he will drive business results through a metrics driven view of the GO2 and DXP platform. S/he will identify how & where customers on our website are facing usability challenges caused by platform performance. Where necessary, the incumbent will support test & learn around application journeys and early engagement experiences as well as strategic analytics to enhance New Accounts decisioning. This will in turn enhance the growth of acquisition volumes, billings & lending receivables across the enterprise.

Responsibilities include:

• Define & quantify metrics of efficiency of the DXP /GO2 /GNA Platforms
• Financial analysis to support project investment and prioritization decisions
• Hands-on involvement in strategic analytics
• Create & maintain necessary reporting
• Partner across Application Experience Digital Product teams to drive relevant test and learn campaigns
The successful candidate will support Digital Marketing analytics, Test & Learn or Hypothesis testing & new accounts platform analytics.


• Strong quantitative background & analytical abilities necessary
• 1-3 years of experience with Analytics packages is required. This includes advanced SAS/SQL/etc. & Big Data tools (Hadoop, Hive, Python)
• Ability to lead a team with an analytical and/or reporting remit necessary
• Ability to analyze complex data and processes, Experience in Digital marketing analytics preferred
• Understanding of how to utilize data to quantify process performance a plus
• Good verbal and written communication skills
• Knowledge of credit card business, AXP networks, platforms, and procedures
• Strong self-starter
• Microsoft Office skills (specifically Excel, PowerPoint)
• Masters or PhD in Statistics, Economics, Mathematics, Engineering or related analytical fields preferred

ReqID: 18015935
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 12, 2018, 3:58:26 AM
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