American Express Careers

Learning and Development Manager

New York, New York

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Job Description

General Counsel’s Organization:
Where great legal minds influence global business strategy.
Our mission is to protect and strengthen American Express through legal expertise and strategic advice that helps our business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services. Given the dynamic nature of the global payments industry and the valued partnership between our team and the business, we see it as imperative to attract and develop talented people by:
  • Providing rich work experiences and opportunities for professional development
  • Recognizing and rewarding those who drive and deliver results
  • Respecting and valuing diversity, integrity, and personal accountability
Role & Responsibilities:
Help propel your team and its business partners to success.
GCO Operations is charged with improving and maintaining the Legal Department's internal processes, systems and technology. Our responsibilities include managing third party legal spend, professional development, learning and development, technology, and increasing overall operational effectiveness. With an eye to process improvement and help freeing up attorney time, you will identify, implement, and maintain innovative processes and systems to improve the efficiency and quality of the Legal Department’s services at Amex.
Whilst the successful candidate will be required to work collaboratively across a number of legal operational areas, a particular emphasis for this position will be development and management of an enhanced, law department learning and development (L&D) program. 
The successful candidate will be required to develop all aspects of an enhanced L&D program.  Firstly, taking an inventory of existing training and modules, and secondly, developing an enhanced version, focusing on providing all level of lawyers with the education and training required to facilitate continuous professional development. The ability to identify current and future trends, applicable to lawyers working in financial services, will be vital, as well as being able to tailor such material to deliverable format, in an interesting and thoughtful manner.
Once the enhanced program is developed, the candidate will be required to ensure continued relevance and updates are appropriately managed.  In addition, knowledge management, both knowledge retention and accessibility to such knowledge, will be a key aspect of the role.
Here’s just some of what you’ll do in this role:
  • Create and execute learning strategies and programs
  • Evaluate individual and organizational development needs
  • Implement various learning methods
  • Design and deliver learning courses, workshops and other trainings
  • Assess the success of development plans and help employees make the most of learning opportunities
  • Help senior leaders develop their team members through career pathing
  • Outside Counsel and Third Party Management – contribute to managing outside counsel spend through budget management, and associated processes.  Assist and participate with the management of on-boarding law firms, managing submitted invoices and ensuring retainer agreement compliance as well as maintenance of associated technology used to manage our third party relationships.  
  • Assisting with the management of the Information Security program including the attestation process and identification of risks and gaps, and associated resolution plans. Helping to manage GCO’s standard operating procedures around the measures in place to ensure protection of data with third parties.
  • Operational Risk and Control – helping identify processes and associated risks, and implementing and managing controls and tests, working alongside various controls function SME’s including the operational risk and audit team.
  • Technology – contributing to the GCO operations technology work stream which includes managing and enhancing our document management system, e-billing and law firm scorecards, enhancing other current technology such as Microsoft Office and participating in exploring new potential technology offerings.


Are you ready for the challenge?
Minimum qualifications:
  • Skills related to developing educational content and delivering the same is essential
  • Current knowledge of effective learning and development methods
  • Familiarity with e-learning platforms and practices
  • Excellent communication and negotiation skills; sharp business acumen
  • Project and change management skills that see ideas develop into tangible and executed processes and outcomes, with a focus on execution to timelines
  • Positive can do attitude
  • Excellent interpersonal and communication skills with ability to develop and maintain effective colleague partner relationships at all levels of the organization and with third party organizations
  • Team player with excellent judgment
  • High level of professionalism; handles sensitive/confidential information with appropriate care. This role requires a proactive, self-starter who possesses exceptional multi-tasking and communication skills, both oral and written with the ability to present technical information to a non-technical audience, and the ability to understand and interpret business requirement
  • Organizational and project management skills
  • Competent in handling multiple tasks in a changing environment with attention to detail, and perform duties with minimal supervision
  • Excellent time management and multi-tasking / prioritization abilities
  • Strives to gain strong institutional knowledge about department and company processes
Preferred qualifications:
  • Experience working in a sizeable legal department (or similar corporate environment) is preferred
  • Experience working in L&D is preferred with experience developing content for professionals and/or lawyers, and managing delivery of the same.
  • Experience successfully managing relationships with all levels of a legal department, law firm and enterprises colleagues
  • Project and change management experience is strongly preferred
  • Some experience working with technology and software, and exploring efficiency opportunities from technology
Additional Details:
  • Location: 200 Vesey St, New York, NY 10080
  • Workplace FlexibilityPotential to work remotely part of the time based on current projects and team needs.
  • Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Why American Express:
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

ReqID: 18015957
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 12, 2018, 1:05:06 PM
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