American Express Careers

Manager – Scaled Agile Transformation

Gurgaon, India
Operations Risk Management

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Job Description

American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.

At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize your potential.

The Credit and Fraud Risk Capabilities team is a newly expanded and integrated organization at American Express that brings risk strategies to life by enabling customer focused capabilities. Within the broader Credit and Fraud Risk organization, team members are undergoing a radical change in mindset and behavior as we transition to the Scaled Agile framework. Our team is looking for a team member who is passionate about having an impact, building relationships, and perseverant in seeing changes through to completion.
- Codify and roll-out scaled agile training and reinforce messages to the Credit and Fraud Risk organization, ensuring that risk strategy teams, modeling teams and internal capability teams are appropriately utilizing the SAFe framework.
o Find balance between strict scaled agile protocol and practical application within our organization.
o Ensure training and messaging is tangible, engaging and clear versus purely theoretical.
- Be an expert on industry best practices and transforming large scale organizations from waterfall to scaled agile methodology.
- Understand challenges and opportunities by organizing regular listening post sessions and creating mechanisms to monitor and gather stakeholder feedback. Transform issues or recommendations into actionable solutions with the goal of creating change in critical areas. Build relationships with stakeholders.
- Seek out internal and external forums to learn from and share agile best practices. Serve as a representative from the Credit and Fraud Risk organization on existing peer learning groups within American Express. Design potential solutions and improvements to test, refine and implement with the internal team.
- Improve efficiency of teams, re-enforce role clarity and serve as a “go to” expert and mentor for team members.


• - Detailed knowledge and appreciation for scaled agile framework; Experience transforming large complex organizations from waterfall project-based environment to the scaled agile model.
- Experience in change management, or leading large scale transformations.
- Basic understanding of Credit and/or Fraud content and processes, or an ability and hunger to learn quickly
- Strong listening and communication skills, with perseverance to follow through on promises made.
- Ability to transform the technical into creative, digestible and engaging material that stakeholders are excited to learn.
- Self-starter who is interested in expanding the role in ways that result in improvement to organizational agility, efficiencies and implementation of risk capabilities.
- Positive and flexible team player with a passion for impact is a must.

ReqID: 18015999
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 12, 2018, 3:59:58 AM
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