American Express Careers

Operations Analyst

Sao Paulo, Brazil
Customer Care Operations

Job Description

At American Express we provide a service of excellence, our customers are our most valuable asset and our teams are the key to achieving this great goal. For over 160 years we continue to grow, proactively responding to the needs and expectations of our customers.
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
We seek creative and innovative people, who are willing to join us in the challenges of the business and are committed to providing superior service. In this opportunity the company is looking for an Operations Analyst to perform in the Global Merchant & Network Services business unit of American Express.
This role will be responsible to manage the Project for Operations and Network Solutions.
Main Responsibilities:
  • Identify business process owner and project team.
  • Document & Maintain Project Plan.
  • Schedule and Facilitate project meetings.
  • Provide weekly status updates, including the identification and escalation of risks and issues.
  • Setup Kick-off Meeting and review Roles & Responsibilities with project team.
  • Understand of AXP network products and awareness of best practice of the card industry.
  • Comprehension of AXP solutions to Bank partners.
  • Assessing of new solutions applicable to existent partners.
  • Support efficiencies to improve time-to-market.
  • Drive innovation, best practices in a multiple complex environment.
  • Operational support for Partners (Issuers and Acquirers).
  •  Operational Trainings (Disputes, fraud, finance).
  • UAC process management.
  • Guarantee BOP adherence from participants.
  • Liaison between GNB compliance, GNICS Risk and Network Exception Teams and Partners.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


Qualifications Required:

  • Excellent verbal and writings skills in English and Spanish is desired.
  • Strategic thinking based B2B and B2C focus.
  • 3 years’ experience in managing Financial and Technologies project is desired.
  • Ability to influence and communicate with multiple levels of leadership and across departments.
  • Ability to push back and provide alternative solutions when challenged is presented by internal or external stakeholders.
  • Has the desire to lead as well as perform Operational activities.
  • Able to form a clear high-level vision of project understanding while maintaining focus on individual tasks/objectives.
  • Ability to quickly identify hidden impacts and/or risks.
  • Initiative to continually develop and learn new processes and methods; it’s quick to adapt to ongoing changes in the enterprise.
  • Pursuit to challenge the status Quo.
  • Ability to manage and integrate different teams for Operational issues and liaison with technical teams do determine the root cause.
  • Ability to build strong working partnership with internal business partners, technical partners and vendors.
  • Ability to work autonomously in multiple projects with an excellent organization, time management, project management skills with ability to deliver on commitment with tight timelines.

ReqID: 18016054
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 20, 2018, 8:37:35 AM